The CSR is the primary contact for the customer.
Over de functie
The CSR is the primary contact for the customer. All activities are to be executed in an efficient and friendly manner to the satisfaction of our customer within the company policies. Creation and administration of quotes based on the instruction of the outside sales representatives or Area Sales Managers. Accurate order entry in our order management tool. Communicate delays to customers, follow up on due and overdue orders internally with traffic and materials management. Answer to telephone calls assuring the highest possible availability on the phone. Create up- and cross-selling opportunities taking inquiries from customers as a possibility to up- and cross sell. Provide (first level) product information based on information available in the catalogues and company knowledge systems. Forward (second level) product information requests to field engineers or agents. Claim handling from customers, ensuring claims are closed within a reasonable timeframe according to company Key Performance Indicators. Administrator of stock returns.
Wat wij vragen
The requirements for this position are an education in an area such as commerce, business, administration or similar, fluent in Dutch, English and native German. We are looking for a customer-oriented person with excellent communication skills, who is flexible in working hours. Also, excellent organization skills are required as well as the ability and willingness to work in a team.
Hoe je solliciteert
Snel. Al binnen een paar minuten is het eenvoudige sollicitatieformulier ingevuld en ontvang je een (automatische) ontvangstbevestiging. Zo weet je zeker dat je sollicitatie aan ons is verstuurd. Binnen 2 werkdagen krijg je een reactie van de intercedent bij jou in de buurt.